Terms & Conditions

This Web Site, www.The Pink Invasion Company.co.uk, is operated by Nix SS (referred to as "we", "our" or "us"). These terms will apply to all your (referred to as "you" or "your") purchases of items from this Website, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. We may change these terms from time to time. Please check them before you make any new purchase.

Payment & Prices
Ordering 
Availability 
Delivery 
Returns 
Cancellation 
Faulty Items 
Refunds 
Liability 
Customer Information 

Payment & Prices
You can pay for your order by Visa, MasterCard, Debit Cards & Paypal. 
Due to fluctuations in exchange rates we do not accept payment made by credit or debit cards from foreign banks. 
We can also accept payment by cheque when posted to the address below. 
All prices and products quoted are subject to alteration or withdrawal without notice from time to time. 
We try to ensure that the prices and information on our website are accurate but we are not responsible for errors that may occur. In the event of an error occurring we will inform you as soon as possible and give you the option to confirm the order at the correct price, change your order, or cancel it. If we cannot contact you we will cancel the order and provide a full refund. 
If billing and delivery addresses are not the same, we may require a utility bill for confirmation of address. 
When processing your order, the information provided will be subject to credit and fraud prevention checks. 
All prices quoted on our Web Site include VAT. 
While all reasonable care is taken to protect the confidentiality of your order and credit card details we cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties. 

Ordering
We will acknowledge your order and confirm availability (or otherwise) by e-mail as soon as possible. Any e-mail or other electronic acknowledgement from us on receipt of your order does not constitute our legal acceptance of your order. Acceptance of your order, and the completion of the contract between you and us, will take place on despatch to you of the goods ordered (in whole or part). 
By placing an order with us, you are accepting these Terms and Conditions, as well as our Privacy Policy and Terms of Website Use.

Availability

All orders are subject to availability and we can only guarantee availability whilst stocks last. 
If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to either wait until the stock is available, replace it with an alternative or cancel your order. 
We will endeavour to deliver goods within the times stated but delivery dates are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. 

Delivery

Standard delivery is Monday to Friday (excluding bank holidays). 
Delivery times are generally from 8:00am to 5.30pm.
We require you to sign a delivery note on receipt of the goods. 
We aim to get your purchase to you within 3 working days if you order before 12:00pm or 4 working days for orders after 12:00pm.
Please allow 4-7 working days for extended bank holiday periods such as Christmas and Easter. 
All items received will require a signature upon delivery, if there is no one in to receive your delivery, the delivery driver will leave a call card, this gives you the option to arrange a re-delivery at your convenience ~ details will be provided on the card.

Returns

Products MUST be inspected upon delivery and refused if any damage is found. No claims for visible damage will be accepted after item has been signed for. 
It is your responsibility to ensure that you have signed for the correct number of goods delivered 
Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal. 
Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you will be unable to return or replace them because they are incorrect or different to that which was ordered. Your statutory rights are not affected. 

Cancellation
You have the right, under the Distance Selling Regulations, to cancel your order within seven working days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail, fax or letter to our contact details listed below. 
Under the same regulations you have a duty to take reasonable care of the products. 
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the item. Because we may subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection may be more than you paid for the initial delivery. Please contact us to find out what this charge will be. This charge will generally be deducted from any refund that is due to you, or otherwise invoiced separately to you. 
Where you cancel your order under the Distance Selling Regulations, we will refund your money within 30 days of the day you cancelled your order. 
When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in the items value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you. 
Special order and products made to your personal requirements cannot be returned. 
If we are unable to supply your product within 30 days of order you are entitled to a full refund. 

Faulty Items
All products are covered by a 12 or 24 month minimum manufacturer guarantee, (depending on specific manufacturer) against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product. 
The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval. 
The manufacturers guarantee is provided in addition to the rights you have as a consumer and accordingly, your statutory rights are not affected. 
If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly. 
If your goods are faulty and you have followed the above steps please contact 01952 550336. 
If an exchange is necessary, the manufacturer / supplier will arrange this without unreasonable delay and without charge. 
You should always refer to the operating, care and maintenance instructions in relation to each product. 
All our products are sold for use in residential properties, installation or use of a product in any form of commercial establishment will invalidate the manufactures warranty.

Refunds

All requests for refunds must be made in writing. Requests can be made by email to customer services@The pinkinvasioncompany.co.uk or in writing to the address at the bottom of the page. 
All refunds due for whatever reason (other than cancellations under the Distance Selling Regulations) will be made within 30 days of collection of the product. 
Any deductions applicable, such as collection charges, will be deducted from the refund due. 

Liability

We have made every effort to display as accurately as possible the colours of our products that appear on this Website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product. 
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate. 
Please note that images of products on this Website are for illustrative purposes only. The goods that are delivered may vary slightly from the image supplied by the manufacturer and will not include any of the pictured accessories, unless stated in the specification of the goods. 
The products sold on this Website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. 
No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded. 
English law applies to these Terms and Conditions and any dispute will be dealt with exclusively by the English Courts.

Customer Information

For further information or any query on any aspect of our products and services please contact us on: 
Tel: 01952 550336
E-mail: customerservices@Thepinkinvasioncompany.co.uk
The Pink Invasion Company is a trading name of Nix SS, Whitley House, Whitley, Newport, Shropshire TF10 8DW