You may return most new, unopened items within 14 days of delivery for a refund. The customer will be required to pay the return shipping costs, unless the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 10 days of us receiving your package to the returns department, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Currently UK addresses only.